Last Updated: September 30, 2026

1. Introduction

Dear User, welcome to Feelio (hereinafter referred to as “this Product”), developed and operated by Axisera (hereinafter referred to as “we”, “us” or “our”).

Feelio is a product that integrates AI Agent capabilities with anthropomorphic AI characters. You may communicate with a character by text or voice, or simply tell it what you would like to accomplish — Feelio will understand your needs and independently plan and complete the corresponding tasks.

Before using this Product, please read and fully understand all the terms of this Agreement, and pay particular attention to the terms highlighted in bold (including terms that exempt or limit our liability, terms that restrict your rights, and the dispute resolution and jurisdiction clauses). If you are under 18 years of age, please read this Agreement together with your guardian and use this Product only with your guardian’s consent.

By checking the relevant box, clicking to confirm, or actually using this Product, you are deemed to have read, understood and agreed to be bound by this Agreement, which shall have legal effect between you and us.

If you have any questions, comments or suggestions regarding this Agreement, please contact us by email at feedback@axisera.com.

2. Definitions

2.1 This Product: means the Feelio application and its related websites and services.

2.2 Axisera / we / us / our: means the developer and operator of this Product.

2.3 User / you: means a natural person who registers for, logs into, or uses this Product.

2.4 AI Character: means a virtual character provided by us or created and customized by you within this Product.

2.5 User Content: means the text, voice, images, documents and other information that you input, upload, publish or generate in the course of using this Product.

2.6 Generated Content: means the text, images, presentations, charts, SVG and other content generated and output by this Product through AI models based on your instructions.

2.7 Third-Party AI Services: means the technical service providers that provide AI conversation, speech recognition, image generation, file parsing and other capabilities for this Product.

3. Confirmation and Acceptance of the Terms of Service

By accessing or using this Product, you agree to accept all the terms and conditions of this Agreement.

3.1 Amendment of this Agreement

We may amend this Agreement from time to time. If we do so, we will notify you through reasonable means such as in-app pop-up notices, announcements within the Product, or notices on our official website, and will update the “Last Updated” date shown at the top of this Agreement. Any amendment shall take effect 7 days after it is publicly announced. If you do not agree with an amendment, you have the right to stop using this Product and may cancel your account in accordance with Section 12 of this Agreement. If you continue to use this Product after an amendment takes effect, you will be deemed to have accepted the amended Agreement.

3.2 Changes to and Termination of Services

We may add, change, suspend or terminate some or all of the services based on business needs. Where a change to or termination of services affects your material rights, we will notify you in advance through reasonable means. If services are terminated for reasons attributable to us and you have paid for services you have not yet used, we will refund the unused portion on a pro-rata basis, unless otherwise provided by laws or regulations or otherwise agreed by both parties.

4. Account Registration and Security

4.1 You need to register for and log into this Product through the methods we provide.

4.2 You shall properly safeguard your account information and verification credentials, and shall not lend, rent out, transfer or share your account with others. Any loss arising from another person’s use of your account due to your failure to safeguard it properly shall be borne by you.

4.3 If you discover that your account is being used unlawfully or that a security vulnerability exists, you shall notify us immediately. We will take necessary measures within a reasonable period of time.

4.4 To protect account security, comply with legal obligations or improve our services, we may carry out necessary verification of accounts. If you refuse to cooperate, we may be unable to continue providing you with some or all of the services.

5. Service Content

Feelio integrates AI Agent capabilities with anthropomorphic AI characters, and provides you with the following services:

• Intelligent Conversation: supports text and voice communication, understands context, and remembers information related to you;
• Intelligent Creation: generates images, presentations, SVG and other content based on your descriptions;
• Data Analysis: processes data and generates visualizations such as line charts, bar charts, radar charts and pie charts;
• File Processing: recognizes and analyzes images, documents and other files, and quickly extracts and processes information;
• Smart Reminders: creates reminder tasks so that the AI can help you handle matters on schedule;
• Character Customization: freely design a character’s appearance, outfit, voice and personality;
• Multilingual Communication: supports free switching among Chinese, English, Japanese, Korean, Spanish, French, German, Arabic and other languages.

The specific service content of this Product is provided by us according to actual circumstances, and we may add, adjust or discontinue service content. Some features may be in a testing phase, and we make no commitment as to their stability or availability.

Some features of this Product require network connectivity, system permissions or third-party services. We shall not be liable where a feature cannot be used due to your device, network environment or third-party services.

6. Special Provisions on AI Services

6.1 AI-Generated Content

• AI-generated content is automatically produced by artificial intelligence models based on your instructions. It may be inaccurate, incomplete, unsuitable for a particular scenario, or inconsistent with the facts, and may differ from your expectations.
• AI-generated content does not constitute professional advice of any kind. You should not rely on it as a basis for decisions in professional fields such as medicine, law, finance, psychology or investment. For such matters, please consult a qualified professional.
• AI characters are not real human beings. The personality, emotional expressions, memory and responses of an AI character are technical simulations and do not constitute a real interpersonal relationship. Please view your interactions with AI characters rationally, manage your usage time reasonably, and avoid becoming overly dependent on them.
• We recommend that you verify and exercise your own judgment before adopting any AI-generated content.

6.2 Task Execution (AI Agent)

• When you issue a task instruction to Feelio, Feelio will independently plan and execute it within the scope of its capabilities.
• The outcome of task execution depends on the clarity of your instructions, the completeness of the materials you provide and the capabilities of the model. You are responsible for the legality and compliance of your instructions, and should review the execution results as necessary.
• For scenarios involving significant rights and interests, legal consequences or irreversible operations, we recommend that you confirm manually before execution.

6.3 File Processing

• By uploading a file, you confirm that you hold lawful rights to that file or have obtained lawful authorization.
• Please do not upload files containing state secrets, trade secrets, the privacy of others, or unlawful content.
• File processing results are for reference only, and we do not guarantee the accuracy or completeness of recognition, parsing or extraction results.

6.4 Smart Reminders

Smart reminders rely on your device, network and system notification permissions, and may be delayed, missed or undelivered. Please do not use this feature for medical, medication, safety or other scenarios with strict requirements as to timeliness and reliability.

6.5 Multilingual Communication

Multilingual translation and communication are performed by AI models and may involve semantic deviations or translation errors. For important matters, please rely on the original text or a professional translation.

7. User Conduct

7.1 Prohibited Acts During Account Registration

Users shall not:

• register using the real names, courtesy names, stage names or pen names of Party or State leaders or other public figures;
• impersonate any person or organization, or falsely claim or lead others to believe that they are associated with any person or organization;
• register a username that is identical or similar to that of another user;
• register an uncivilized or unhealthy username, or a username containing discriminatory, insulting or obscene words;
• register a username that is likely to cause ambiguity or mislead others;
• register accounts in bulk in violation of laws, regulations or this Agreement.

7.2 Users shall not publish or disseminate the following unlawful information

• information that opposes the fundamental principles established by the Constitution;
• information that endangers national security, discloses state secrets, subverts state power or undermines national unity;
• information that damages national honor or interests;
• information that incites ethnic hatred or ethnic discrimination, or undermines ethnic unity;
• information that undermines state religious policies, or promotes cults or feudal superstition;
• information that spreads rumors, disrupts social order or undermines social stability;
• information that disseminates obscenity, pornography, gambling, violence, murder or terrorism, or incites criminal activity;
• information that insults or defames others, or infringes upon the lawful rights and interests of others;
• other content prohibited by laws or administrative regulations.

7.3 Users shall not engage in the following conduct

• harassing, defaming, threatening or impersonating other users of this Product;
• inciting illegal assemblies, associations, marches or demonstrations, or gathering crowds to disrupt social order;
• publishing files or information that may prejudice the rights and interests of third parties, including but not limited to virus code, hacking programs or cracked software registration information;
• uploading the works of others, including works downloaded from the Internet, screenshotted or collected from others;
• uploading online images such as advertisements, banners or logos;
• using this Product to generate or disseminate unlawful or non-compliant content, or for improper purposes such as fraud or false advertising;
• accessing, scraping or interfering with the normal operation of this Product in bulk through automated scripts, crawlers, reverse engineering or similar means;
• circumventing the security mechanisms, content moderation mechanisms or usage restrictions we have put in place;
• other conduct that violates laws, regulations, public order and good morals, or this Agreement.

If you violate the above provisions, we have the right to take measures such as warnings, feature restrictions, content removal, or suspension or termination of your account depending on the circumstances, and we reserve the right to pursue legal liability. If your violation causes losses to us or any third party, you shall bear the corresponding liability.

8. User Content and License

8.1 You hold lawful rights to the User Content you input and upload, and you are responsible for its legality, truthfulness and accuracy.

8.2 In order to implement product features (including but not limited to conversation responses, file parsing, content generation and cross-device synchronization), you grant us a non-exclusive, sublicensable license to store, process, transmit and use your User Content to the extent necessary to provide services to you.

8.3 We will not use your User Content for advertising or marketing purposes. Except as necessary to provide services to you, we will not use your User Content for AI model training, unless otherwise required by laws or regulations or unless you have separately given your express consent.

8.4 Character images, outfits, voices and other configurations you create through the character customization feature may be used by you within this Product. You understand and agree that such customized content is generated based on the features of this Product, and its commercial use outside this Product requires our separate consent.

8.5 You shall ensure that images, documents and other content you upload do not infringe the intellectual property rights, portrait rights, privacy rights or other lawful rights and interests of any third party. If a third party asserts rights as a result of your User Content, you shall bear full responsibility.

9. Intellectual Property

9.1 The intellectual property rights in this Product and its related software, technology, interface designs, trademarks, logos, text, graphics and documentation belong to us or the respective rights holders.

9.2 Subject to your compliance with this Agreement, you may use AI-generated content for personal non-commercial purposes and for lawful commercial purposes.

9.3 When using Generated Content, you shall ensure on your own that it does not infringe the rights and interests of any third party. Any dispute arising from similarity between Generated Content and an existing work shall be handled by you, and we will provide necessary information in support.

9.4 Without our written permission, you shall not copy, modify, translate, reverse engineer, rent or sell this Product, or use it to develop a competing product.

10. Service Fees

10.1 Some features of this Product are provided free of charge, while others may require payment. The specific paid items, prices and entitlement details shall be as displayed on the relevant pages within the Product.

10.2 If you purchase an auto-renewal service, we will give you prominent notice before charging. You may cancel auto-renewal at any time within the app or through the subscription management function of the app store you use. After cancellation, you may continue to use the relevant entitlements for the remainder of the paid period.

10.3 Virtual goods and services are generally non-refundable once purchased and actually used, unless otherwise provided by laws or regulations or unless we publish a separate refund policy, in which case that policy shall apply.

10.4 For services purchased through a third-party app store, the refund process shall be governed by the relevant rules of that app store.

11. Privacy Protection

11.1 We respect and protect your personal privacy.

11.2 For details of how we collect, use, store, share and protect your personal information, and how you can manage your personal information, please refer to the Feelio Privacy Policy.

11.3 In the event of any inconsistency between this Agreement and the Feelio Privacy Policy regarding the processing of personal information, the Feelio Privacy Policy shall prevail.

11.4 By using this Product, you confirm that you have read and agree to the Feelio Privacy Policy. In order to implement core features such as AI conversation, speech recognition, image generation and file parsing, we will send the necessary information to third-party AI services for processing after obtaining your express consent.

12. Termination and Account Cancellation

12.1 You may apply to cancel your account at any time through the cancellation entry provided in the app, or by submitting a cancellation request to feedback@axisera.com.

12.2 After your account is cancelled, we will stop providing product services to you and will delete or anonymize your personal information in accordance with laws and regulations and the Feelio Privacy Policy.

12.3 The following information will not be deleted before the minimum retention period required by law expires, and will be used only for statutory purposes:

• records relating to transactions, orders and invoices;
• logs and records required to be retained by laws and regulations;
• information necessary for handling complaints and resolving disputes.

12.4 If you seriously violate this Agreement, we have the right to suspend or terminate the provision of services to you. Termination of services shall not affect the validity of the provisions of this Agreement concerning intellectual property, disclaimers and limitation of liability, and dispute resolution.

13. Disclaimer and Limitation of Liability

13.1 This Product is provided on an “as is” and “as available” basis. We will make reasonable efforts to ensure the continuity and security of the services, but we do not guarantee that the services will never be interrupted or error-free, or that they will meet all of your specific requirements.

13.2 To the maximum extent permitted by law, we shall not be liable for the following:

• losses caused by your own improper operation, erroneous instructions, or failure to properly safeguard your account information;
• consequences arising from your reliance on AI-generated content or task execution results in making decisions;
• losses caused by force majeure, network failures, device failures, interruption of third-party services or other causes beyond our reasonable control;
• losses caused by your violation of this Agreement or of laws and regulations.

13.3 To the maximum extent permitted by law, our aggregate liability for compensation to you in respect of matters under this Agreement shall be limited to the total amount you actually paid to us for the use of this Product in the 12 months preceding your assertion of the claim; for services provided free of charge under this Product, we shall not be liable for compensation beyond the scope required by law.

13.4 This clause does not exclude or limit liability we are required to bear under law, including liability for damage caused to you by our intent or gross negligence, and liability that may not be excluded or limited under law.

14. Notices and Service

14.1 We may send notices to you through in-app notifications, announcements within the Product, our official website, the contact details you provided at registration, or other channels. Such notices shall be deemed served on the date they are sent.

14.2 You shall ensure that the contact details you provide are accurate and valid, and shall update them promptly if they change.

14.3 Notices you send to us shall be sent to feedback@axisera.com.

15. Governing Law and Dispute Resolution

15.1 The conclusion, validity, interpretation, performance and dispute resolution of this Agreement shall be governed by the laws of the People’s Republic of China (excluding conflict-of-laws rules).

15.2 Disputes arising from this Agreement shall first be resolved through friendly negotiation between the parties; if negotiation fails, either party may file a lawsuit with the competent people’s court at the defendant’s place of domicile.

15.3 If any provision of this Agreement is held to be invalid or unenforceable, the validity of the remaining provisions shall not be affected.

15.4 This Agreement and the Feelio Privacy Policy together constitute the entire agreement between you and us regarding the services of this Product, and supersede all prior oral or written agreements between the parties on the same subject matter.

16. Contact Us

If you have any questions, comments or suggestions regarding this Agreement, or wish to exercise your relevant rights, please contact us through the following channel:

Email: feedback@axisera.com

Related Agreements and Policy Links

Feelio User Agreement
Feelio Privacy Policy