Privacy Policy
中文
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Feelio
Last Updated: September 30, 2026
Introduction
Feelio is an application that integrates AI Agent capabilities with anthropomorphic AI characters. You may communicate with a character by text or voice, or simply tell it what you would like to accomplish — Feelio will understand your needs and independently plan and complete the corresponding tasks, including generating images and presentations, analyzing files and data, creating charts and SVG, and setting reminders.
When you use Feelio (the “App”), Axisera (“we”, “us”, or “our”), as the service provider, may collect, use, store, and share certain personal information. This Privacy Policy explains clearly and transparently:
- what information we collect;
- how we use that information;
- whether and how information is shared with third parties;
- how you can manage and control your personal information.
Please read and fully understand this Privacy Policy before using the App. By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy forms part of the Feelio User Agreement between you and us. In the event of any inconsistency between the two regarding the processing of personal information, this Privacy Policy shall prevail.
1. Information We Collect and Use
When you use the App, we may collect, store, and use the following information in compliance with applicable laws and regulations, and in accordance with the principles of lawfulness, legitimacy, necessity, and good faith. All data is stored in accordance with the laws of the People’s Republic of China.
1. Account and Basic Information
- Email address: used for account registration, login, identity verification, account recovery, and account management;
- Account and order information: used to display your membership entitlements, purchase records, and order status.
If you log in through a third-party account, we may receive the necessary identifier information provided by that third party in order to complete account binding and login verification.
2. Device and Log Information
- Device model, operating system version, and app version;
- IP address and network status;
- Application operation logs, crash logs, and performance diagnostics.
This information is used solely to ensure app stability, security, and service quality, and is not used for advertising or marketing purposes.
3. User-Submitted Content Related to AI Features
When you use the following features, we process only the content you voluntarily submit:
- Text entered during AI character chats;
- Voice recordings you actively record and send during voice input;
- Images or documents you select and upload from your device (used to generate AI character appearances, parse files, and analyze content);
- Time and task details you voluntarily provide in order to create reminders.
We do not collect such content in the background, nor do we access your camera or microphone without your action. The processing of such content is limited to what you voluntarily submit.
2. Third-Party AI Services and Data Sharing
To provide core functionalities such as AI conversations, speech recognition, image generation, file parsing, and AI-generated character appearances, the App will send user-submitted content to third-party AI service providers only after obtaining your explicit consent.
1. Types of Data Shared
- Text input content;
- Voice data;
- Uploaded image and document content.
2. Data Recipients
The App uses the following third-party AI service providers as data processors:
- Alibaba Cloud;
- Volcano Engine.
These third parties process data solely based on our instructions and are prohibited from using the data for advertising, marketing, model training, or any unauthorized purposes. We enter into data processing agreements with these providers requiring them to assume corresponding data protection obligations.
3. Purpose of Data Use
The shared data is used only to:
- respond to AI conversation requests initiated by the user;
- perform speech recognition and semantic understanding;
- generate AI character appearances based on uploaded images;
- complete file parsing, data analysis, content generation, and reminder tasks initiated by the user.
4. Information That Is Not Shared
We do not share the following information with third-party AI services:
- email addresses;
- contact information;
- device unique identifiers;
- any information that can directly identify the user.
This does not apply where such information is voluntarily entered by you as part of your chat content or an uploaded file.
5. Data Storage and Protection
- Data is retained only for the duration necessary to provide the requested functionality;
- Data is stored on cloud servers with appropriate security measures, including encrypted transmission;
- You may view, edit, or delete related content within the App;
- Third-party AI providers commit to data protection standards no less stringent than those of the App.
3. What We Do Not Do
- We do not use your personal data for advertising or marketing;
- We do not transmit user content to third parties without your consent;
- We do not perform cross-app tracking or user profiling;
- We do not use the chat content, voice, images, or documents you voluntarily submit for AI model training;
- We do not sell, rent, or unlawfully share your personal information.
4. User Consent and Permission Management
1. Prior Notice and Explicit Consent
Before any data is transmitted to third-party AI services, the App will provide clear, upfront disclosures and obtain your explicit consent in the following situations:
- first use of AI chat features (text sent to third-party AI services);
- first use of voice input features (voice data sent to third-party AI services);
- first time uploading images for AI character generation (images sent to third-party AI services).
If you decline consent, the related AI features will be unavailable, but other basic functions of the App will remain accessible.
2. System Permissions
The App may request the following system permissions:
- Microphone access: for voice input;
- Photo library / file access: for selecting and uploading images or documents;
- Notification access: for sending you smart reminders and task completion notices.
You may revoke these permissions at any time through your device settings. After revocation, features that depend on the relevant permission will be unavailable, but other features will continue to work normally.
5. Access, Management, and Control of Your Information
- AI chat content is primarily stored locally and can be deleted by you at any time;
- Deleted data will not be retained by us;
- Purchase records can be viewed on the order page;
- You may stop using specific features at any time, or delete your account through the in-app entry provided;
- You may request access to, a copy of, correction or supplementation of, or deletion of your personal information through the email address set out in Section 11 of this Policy.
After your account is deleted, we will stop providing services to you and will delete or anonymize your personal information in accordance with law. Transaction and log records required to be retained by laws and regulations will be deleted once the statutory minimum retention period expires.
6. Storage and Protection of Personal Information
We adopt industry-standard security measures to protect your personal information, including but not limited to encrypted transmission, access control, and least-privilege authorization.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless otherwise required by laws or regulations. Once the retention period expires, we will delete or anonymize the relevant information.
7. Protection of Minors
The App is not provided to children under the age of 14. If you are 14 or older but under 18, please read this Policy together with your guardian and use the App only with your guardian’s consent.
We do not knowingly collect personal information from children. If we discover that we have collected a child’s personal information without prior consent from a guardian, we will delete it as soon as possible.
If a guardian has questions about a minor’s use of the App, or wishes to access, correct, or delete the relevant personal information, please contact us through the email address set out in Section 11 of this Policy.
8. Third-Party Services
To provide core functionality and ensure data security, the App uses the following third-party services:
- Object storage services: for temporary storage of uploaded voice or image data;
- AI model services: for AI conversations, speech recognition, file parsing, and character image generation;
- App distribution and payment services: provided by the app store you use, for downloading, subscriptions, and payments.
All third-party services act solely as data processors and provide data protection standards equal to or higher than those of the App. The App may contain links to third-party websites or services, which have their own independent privacy policies that you should review before use.
9. Scope of This Policy
This Privacy Policy applies to all services provided by the App. If specific services have separate privacy notices, those notices shall prevail.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If changes materially affect your rights, we will notify you in advance through reasonable means such as in-app notices or announcements within the App, and will update the “Last Updated” date shown at the top of this Policy.
Continued use of the App constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to stop using the App and delete your account.
11. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, or wish to exercise your rights in relation to your personal information, please contact us at:
Email: feedback@axisera.com
We will respond to your request within 15 business days of receipt.